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FAQ
Q1: Does the company get any quality certificates?
A1: Yes, we have got the certificates of CE/EU and CIQ.
We achieved the ISO9001 in 1998, also had passed audit by Waitrose, safeway, BSCI and SEDEX.
Q2: What are your payment terms?
A2: In generally, we quote EXW price, payment 30% deposit by T/T before production, 70% balance paid within 7 days before loading.
Q3: What's your production Lead-time for bulk order?
A3: Regular lead-time, 30-35 days after deposit received and artwork confirmed.
Q4: What's the lead-time and cost for sample?
A4: We are glad to provide 1-3 free samples for our original products, shipping charge on buyer's cost. It will be already in 5-7 days. Proofing sample will charge according to the design, the cost will be refunded after ordering. It takes 10-20 days.
Q5: What is your Minimum Order Quantity(MOQ)?
A5: Normal order MOQ is 500pcs, Customized order is 2000-5000 pcs